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A Little Bit 'o OutletGear FAQ!

So, you've seen OutletGear and our oodles (and noodles!) of sweet kitchen gear. Around this point in time, you might want to know how you can get in on the great deals, and awesome customer experience action, right? Read a bit more below about how OutletGear operates and then fill out the form. We'll get back to you in a jiffy!

Who Is OutletGear?

First and foremost, we're a refurbisher of high-end kitchen appliances. A sister company of Seattle Coffee Gear, our team has a background in testing, repairing, cleaning and shipping out awesome equipment at a reduced price. We also back it up with a customer service team that uses, explains and troubleshoots gear with our customers. We think that makes a pretty great combination!

So why did we branch into OutletGear? Quite simply, the kitchen items we refurbish are no longer limited to coffee and espresso gear. We're spreading our wings and bringing discounted but high-quality joy to a variety of cooking accoutrements. OutletGear is where we've decided to continue expanding that area of our business, all while being a bit quirky!

What Items Do You Sell

OutletGear only sells those items that we can give an amazing deal to customers on. This includes refurbished, open box and closeout kitchen products only.

Can You Tell Me More About Your Refurbishing Process?

You rootin' tootin' better believe we can! Refurbished machines can be anything from a retail store demo model to a manufacturer return and may have a fair amount of use on them (this differentiates them from open boxes, which have minimal use!). We take the machine apart, replace needed parts, rebuild/repair the machine, perform a thorough testing procedure to make sure everything is in order and then get it all cleaned up. The result? A spiffy, thoroughly functioning kitchen appliance delivered to our customers at a sweet deal!

As a manufacturer, if you choose to use us as a refurbisher and reseller, you should know something that we consider both incredibly important and amazingly awesome: We have a 90% yield rate. Nine out of ten machines that come to us are given new life in a happy home!

So...Who Supports the Warranty On These Products?

OutletGear supports all warranties in Seattle, through Seattle Coffee Gear. Warranty support is painless, fast and easy to access!

Interested in Working Together?

We sure are! Fill out the form with your deets!

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